Policies

1. Refund Policy

At Visualize Hair Concept, our goal is to ensure you are completely satisfied with your hair service. However, due to the personal nature of our services and the time commitment required, we have established the following guidelines regarding refunds:

Hair Services: We do not offer refunds on services rendered, as results can vary depending on individual hair types and personal preferences. However, if you are unsatisfied with your service, please contact us within 1 day of your appointment. We will work with you to address your concerns and, if necessary, offer a complimentary adjustment or correction to the service (within 7 days of your appointment).

Product Purchases: If you are unhappy with a product purchased from our salon, we will gladly accept returns or exchanges within 5 days of purchase, provided the product is unused and in its original packaging. Products that have been opened or used may not be eligible for a return or exchange.

Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash. However, they may be used toward services or products in the salon. Visualize Hair Concept will not be responsible for any lost, stolen, or misplaced gift cards.

2. No-Show and Late Cancellation Policy

We understand that life happens and schedules can change. However, we ask for your cooperation in adhering to our no-show and cancellation policy to respect both our time and that of other clients.

Appointment Cancellations: We kindly request that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to offer your spot to another client who may be waiting for availability.

No-Show Policy: If you miss your appointment without notifying us in advance, we consider this a “no-show.” A 100% cancellation fee will be charged to your account for any no-show appointments. This fee helps cover the time and resources reserved for your service.

Late Cancellations: If you cancel your appointment with less than 24 hours notice, a 50% cancellation fee will apply.

Repeated No-Shows or Late Cancellations: After two no-shows or three late cancellations within a three month period, we may require a deposit or advance payment to secure any future appointments. We reserve the right to refuse service to clients with a history of excessive no-shows or cancellations.

3. Deposits for Special Services

For certain services, such as bridal parties, color corrections, or other specialized treatments, a deposit may be required to book your appointment. This deposit is non-refundable but will be applied toward the total cost of your service.

4. Exceptions

We understand that emergencies and extenuating circumstances arise. If you experience a sudden illness, emergency, or other unavoidable situation, please contact us as soon as possible, and we will do our best to work with you.

5. Contact Us

If you have any questions about our refund or no-show policies, or if you need to make changes to an existing appointment, please feel free to reach out to us at 613-234-6219 or hello@visualizehairconcept.com

Thank you for your understanding and for being a valued client at Visualize Hair concept. We look forward to providing you with the best hair care experience!